As HyperSchool is a digital subscription service, the following applies:
Cancellation
Schools may cancel their subscription anytime from their account settings or by writing to support@hyperschool.io. Cancellation takes effect at the end of the current billing cycle.
Refunds
Fees paid are non-refundable once the billing cycle has started, except where required by law.
Failed/Duplicate Payments
If a payment fails but is debited, or is charged twice due to a technical error, the amount will be refunded to the original payment method within 5–7 business days after verification.
How to Request
Email support@hyperschool.io with your registered school name, transaction ID, and reason for the refund request.